Home | Annual Report 2019 Hume Community Housing

Our year in review

We’re delivering life changing results for customers. More than housing, we wrap the right mix of services around a person including community engagement programs, support groups, job readiness training and connections to employment and volunteering opportunities. With great support, people prosper.

HUME AT A GLANCE

OUR PURPOSE

To create opportunities for people to prosper.

WHAT WE DO

We build connected and vibrant communities by:
• Developing and providing a wide range of high-quality housing solutions.
• Designing and delivering sector leading ‘wrap-around’ services for customers and communities.

OUR POINT OF DIFFERENCE

We use our expertise to partner with specialists and our customers to find real solutions that change people’s lives.
We deliver value for money to our customers, government and investors by solving complex social needs.

OUR VALUES

CHAMPIONS OF CHANGE

• We advocate for those who are marginalised.
• We create freedom through choice.
• We drive continuous improvement.
• We develop through self reflection.
• We inspire others to action and change.

DETERMINED TO SUCCEED

• We do what is right.
• We are dynamic, resourceful and efficient.
• We deliver positive social, environmental and financial outcomes.
• We get results.
• We rigorously deliver value for money.
• We make decisions that ensure longevity.

CREATORS OF CONNECTIVITY

• We are passionate about people, families and communities.
• We bring people together.
• We support and encourage community empowerment.
• We practice social justice.
• We enable social inclusion.
• We celebrate diversity.

BUILDERS OF RESILIENCE

• We step up to the challenge and make a positive impact.
• We strive for balance and perspective.
• We enjoy a laugh.
• We take time to be grateful.

We have customer centres in Fairfield, Parramatta and Claymore. Our new office in Maitland will open on 2 September 2019 and our office in Raymond Terrace will open later in the year.

Our service commitment

To deliver customer-focused tenancy and property management services and quality homes.

People-focused and value-led, we are committed to supporting our customers achieve their aspirations through direct service delivery or facilitation of support services with stakeholders and partners linked to:

building customer capacity and resilience
facilitating community-led change and leadership.

We aim to improve quality of life by contributing to social, physical, economic, educational and environmental wellbeing culminating in generational change.

Our audiences

This report is produced for our customers, our commercial and community partners who help us deliver our housing and services, our Commonwealth, state and local government partners and our employees.

Acknowledgement of country

Hume Community Housing acknowledges Aboriginal Australians as the original custodians and occupants of this land including the Dharawal, Cabrogal, Gadigal, Wonnarua, Worimi and Awabakal peoples and the Darug Nation whose traditional lands Hume Community Housing operates within. We pay our deep respect to the Elders past and present and acknowledge the long-standing relationship that the original custodians continue to have with this country and its peoples.